1. What we collect
To quote and fulfil orders we collect your name, email, and — when given — phone and delivery address. We keep your order history, uploaded files, and order-chat messages.
2. How we use it
We use your information to prepare quotes, produce and deliver orders, keep you updated, and handle payments and refunds. We send order and account notifications; marketing email only if you opt in.
3. Your design files
Uploaded models and briefs are used solely to quote and produce your order. They are stored securely, kept private to the workshop, and never shared or used to train anything.
4. Payment information
Bank-transfer orders are reconciled against your order reference. We do not store full card details; when card payment launches it will be handled by a regulated provider.
7. How long we keep it
We keep order records as long as needed for accounting and warranty. Deleting your account starts a 30-day grace period; after that it is permanently anonymised.
8. Your rights
You can see, correct, export, or delete your personal data — manage most of it from your profile. Changing your email triggers a notice to the old address with a 7-day reverse link.
9. Security
Passwords are stored using modern hashing, connections are encrypted, and file access is limited to the workshop team. Changing your password signs out all other sessions.
10. Children
Accounts are for people aged 16 or older, or younger with a parent or guardian’s permission. We don’t knowingly collect children’s data without that consent.
11. Contact and complaints
For any privacy question, reach us through the Contact page. If unsatisfied, you may contact the relevant data-protection authority in Sri Lanka.