The return window
You have 7 days from delivery for shop items, and 5 days for custom prints, to report a problem. The exact date is shown on your order page, and a defect link stays open until it closes.
Returns & re-prints
Returns & re-prints
If something isn't right, we make it right. Here's exactly how, and what's covered.
What's covered
- Print-quality fault on our side Covered
- Item damaged in transit Covered
- Wrong item or colour sent Covered
- Change of mind on a custom print Not covered
- Issue caused by your own design Not covered
How to report a problem
- 1 Open the orderFind it under My Orders and open the order chat.
- 2 Tell us what's wrongDescribe the issue and attach a couple of clear photos.
- 3 We reviewWe confirm within one business day whether it's covered, and your options.
- 4 Refund or reprintIf the fault is ours, choose a full refund or a free reprint — we email a prepaid return label either way.
Something not right?
Open your order and start a report — we'll take it from there.